Refund policy

Returns & Refund Policy
Last updated: August 2026

Thank you for choosing Corallith. We are committed to providing you with high-quality jewelry and a pleasant shopping experience. Please read this Returns & Refund Policy carefully before making a purchase.

1. Scope of After-Sales Service
1. We provide after-sales service in the following cases:

Damaged item: The product you received has obvious damage upon delivery (e.g., breakage, chain detachment, deep scratches, etc.).

Wrong item: The style or design you received does not match what you ordered.

If you experience either of the above situations, please contact us within 7 days of delivery. We will arrange a replacement or refund for you.

2. We do NOT provide after-sales service in the following cases:

Change of mind: We do not accept returns or refunds due to personal preference, unmet expectations, or slight color variations between the product and photos.

Size issues: We do not accept returns or refunds due to incorrect sizing (e.g., necklace/bracelet length, ring size). Please refer to our Size Guide on each product page before placing your order.

Wear and tear: Natural wear, scratches, or normal tarnishing of the gold plating during regular use are not considered product defects.

Damage caused by misuse: Damage resulting from improper use, accidental drops, or exposure to chemicals is not covered.

2. Suggestions for Sizing Issues
We understand that sizing is important for a comfortable fit. To help you choose the right size:

Each product page includes a detailed Size Guide (where applicable).

If you are unsure about sizing, please contact us before purchasing at info@corallith.com — we will be happy to assist.

If you need to exchange an item due to sizing issues, you will be responsible for the return shipping cost, provided the item is unworn and in its original condition. Exchanges are subject to inventory availability.

3. Return & Exchange Process
If your item qualifies under Section 1 above, please follow these steps:

Contact us within 7 days of delivery via info@corallith.com with:

Order number

Product name

Issue description (with photos or videos attached)

Review: We will respond within 1-2 business days to confirm your case and provide next steps.

Return shipping: If approved, we will provide the return address. Return shipping costs are the buyer‘s responsibility, except in cases where we sent the wrong item (we will cover the cost).

Processing: Once we receive and inspect the returned item, we will process the replacement or refund within 3-5 business days.

4. Refund Details
Refunds will be issued to the original payment method. The processing time may vary depending on your payment provider.

If you used a discount code or purchased during a promotional event, the refund will be based on the actual amount paid, not the original listed price.

5. Shipping Damage
If the outer packaging is visibly damaged upon delivery, please take photos and refuse the package at the time of delivery. If you have already accepted the package and later discover shipping damage, please follow the process in Section 3 to contact us.

6. Contact Us
If you have any questions, please reach out to us:

📧 Email: info@corallith.com

We will respond within 1-2 business days.

7. Policy Updates
We reserve the right to update this Returns & Refund Policy at any time. Changes will be posted on this page. For significant changes, we may notify you via website announcement or email.

Corallith — Forged by Waves. Worn by You.